Hardgate Privacy Policy

Data Collection Practices

We gather and manage various personal information types, including:

2. Usage of Your Information

Your personal information is used for these purposes:

• Service Provision and Contract Fulfillment:
  • We handle the processing and management of your vehicle rental bookings and agreements. This includes verifying your identity and confirming that you meet our rental criteria. We also oversee the procedures for vehicle collection and return, as well as the processing of payments, deposits, and any applicable charges.
• Customer Communication (Contractual Obligations and Legitimate Interest):
  • Issuing booking confirmations, updates, and essential rental details. Addressing your inquiries and offering customer assistance. Informing you of any changes to our services or policies.
• Marketing Consent and Legitimate Interest Policies:
  • We will send promotional offers, newsletters, and service updates based on your consent or legitimate interest. You can opt out whenever you choose.
• Service Enhancement for Our Customers:
  • Evaluating site interactions to refine user experience and performance. Conducting assessments to improve our vehicle selection and service offerings.
• Legal Compliance and Obligations:
  • Meeting legal, regulatory, and tax obligations. Safeguarding against fraud and maintaining service security. Addressing disputes and upholding our terms and conditions.

Information Sharing Practices

Sharing Your Information

• Service Partners: We collaborate with third-party companies, including payment processors and IT support, to facilitate our services. They are required by contract to safeguard your data.

Hardgate does not share your personal information for marketing.

Data Protection Standards

At Hardgate, we apply suitable technical and organizational measures to safeguard your personal information from unauthorized access, alteration, or disclosure. Our security protocols include encryption, access controls, secure servers, and routine security evaluations. It is important to recognize that while we strive for high security, no electronic transmission or storage method can guarantee complete safety.

Data Retention Policy

Hardgate retains your personal information only as long as required to serve the purposes for which it was collected, including compliance with legal, accounting, and reporting obligations. The duration for which data is kept depends on the specific type of information and the context in which it was processed.

Your Rights with Hardgate

Your rights under UK data protection law.

• Access to Your Information: Obtain a copy of your personal information stored with us.

For assistance with these rights, please reach out using the details below.

Cookies and Tracking Practices

At Hardgate, we utilize cookies and similar technologies to improve your browsing experience, analyze website traffic, and customize content to your preferences. You can adjust your cookie settings through your browser to manage how we collect and use this information.

Policy Changes

Hardgate reserves the right to update this Privacy Policy as necessary to align with our practices and legal obligations. Any changes will be reflected on this page, accompanied by a new "Last Updated" date. We recommend reviewing this policy regularly to stay informed about how we manage your personal information.

Contact Hardgate Support

Contact us for inquiries about our Privacy Policy and data practices.